Our Response to LegacyBox's Legal Threats
On 11/22/2019 we received a threatening and harassing letter from Laura P. Merritt of Waller of Lansden Dortch & Davis, LLP which claims we misstate the facts about legacybox.
First she makes the false claim that legacybox does apply color correction to their customers photos. Someone should give that information to the production team because we contacted them again the same day her letter arrived and they verified that they do not do any color correction. If you dig deep enough into their website you can find it buried in an FAQ and amongst the various proxy websites they run. They use a process they call a 1 to 1 transfer which means just what it sounds like. They just take a picture of your slides through the lens of a slide projector with an off-the-shelf digital camera.
She then goes on to another false claim that they scan more than just 35mm film. Someone should also tell the production team that, because in our same chat they confirmed that they "only do 35mm Slides and Film at this time". We know this affects their customers because we get orders sent to us in a legacybox package from their customers asking us to finish the job legacybox couldn't or wouldn't do. (See photos at the bottom of this document)
Laura Merritt also claims a product that comes in 4 sizes, arranged in a row and organized by increasing sizes is LegacyBox original work that we stole. We actually borrowed the idea from a pizza website that sells small, med, large and X-large pepperoni pies.
We started our business in 2002 and were the first truly web-based photo scanning business. If anything, legacybox copied our business.
Laura Merritt makes this charge in the document: "you may not make false or misleading statements about your products or services or the products or services of others." And yet she sends this document doing just that.
We stand by our comparison page. We did our homework and at the time the page was written every fact was investigated and documented. If we couldn't verify it, we left it out.
If Legacy Box is unhappy about how they compare, they should spend their efforts improving their product offerings, not bullying competitors with lawyers.
You can read the full text of Laura P. Merritt's Demand Letter here: 11-22-19 Demand Letter to digmypics.pdf.
Example of the stacks of photos sent to digmypics.com to process by their former customers because they were rejected by LegacyBox as "incompatible".
The Sticker they place on all the stuff they can't digitize.
Screenshots from chat with legacybox support on 11/22/2019