Professional restoration included: Our expert preservation artists begin by carefully cleaning your photos with compressed air to remove loose dust and debris. Each image is then professionally scanned using high-resolution equipment. We include color correction to restore faded colors and adjust for age-related discoloration, bringing your photos back to their original vibrancy. This professional enhancement is included at no extra charge for standard formats.

Order preservation guaranteed: We understand how important chronological order is for your memories. Our technicians meticulously maintain the exact order in which you send your photos. We recommend packing your images securely in your MemoryBox to prevent shifting during transit. Each batch is processed sequentially, and your digital files will be numbered and organized to match your original arrangement.

Expert handling of rare formats: Specialty items are photos in less common formats that require additional expertise and specialized equipment. While most scanning services only handle standard 35mm slides and negatives, we've invested in custom scanning equipment designed specifically for rare formats like 126, 110, 127 slides, medium format film, and glass-mounted slides. These items may require additional charges due to the specialized handling and equipment setup required, but we're one of the few services that can digitize them professionally.

High-resolution scanning for quality results: We scan all photos at optimal resolutions to ensure excellent quality for both digital viewing and printing. Standard prints are scanned at 600 DPI, while slides and negatives are scanned at higher resolutions to capture maximum detail. This ensures your digital files are suitable for enlargements and will look great on modern high-resolution displays.

We count one tape as one item regardless of length; it could have 1 minute of video or 8 hours.

We do our best to try to get any video we can off of every tape. We actually can't know it's empty until we've transferred it, so it still counts as an item. Some tapes have problems playing back or experience tracking issues. We will try transferring those tapes several times on different machines. For that reason, a tape that can't be transferred will still count as an item even if we can't return any usable video to you from the tape.

Yes, we will return all of your original tapes along with your newly digitized videos.

We can splice back together tape to get your video back up and running; however, we are unable to repair broken tape housing or mold-damaged tapes.

We don't do any editing or correction to the video from video tapes. The video we return to you will be exactly as it plays back.

We will consolidate and return your reels on new archival reels that are safer and easier to store along with all of your original reels and packaging. Film that is received on high quality archival reels will not be placed on new archival reels.

We do everything we can to keep your home movies in order. If you have dates or reel numbers written on your film, we will transfer them in logical order.

Sound included for 16mm Optical and Super8 film with sound.

50 foot reels are measured as one item.